Contact Us

Frequently Asked Questions

Find answers to common questions about our government documentation services

About Our Services

What is SIR Enumeration (Special Intensive Revision)?

SIR stands for Special Intensive Revision of electoral rolls. It's a special exercise conducted by the Election Commission of India (ECI) to verify and update voter lists. During SIR, Booth Level Officers (BLOs) visit every household to verify voter details, add new eligible voters, and remove ineligible or duplicate entries.

Important: If you receive an SIR Form, complete it to ensure your name is on the electoral roll!

Get SIR Enumeration Assistance →

Need assistance with your SIR Enumeration Form? ZO International provides professional assistance through:

  • Online Assistance – ₹100
  • Office Assistance – ₹200
  • Home Visits (Mumbra Only) – ₹200

Fast, secure and reliable support from experienced professionals. Learn more about SIR Enumeration

Visit our Services page for complete list of all services →

What government document services do you offer?

We offer a wide range of government documentation services including:

View All 39+ Services →

Aadhar Services

Link, Update, New

PAN Card

New, Correction, Lost

Voter ID

New, Correction

Gumasta License

Business Registration

FSSAI License

Food Business

RC Book Work

Vehicle Registration

Visit our Services page for complete list of all 39+ services →

How long does it take to process documents?

Processing times vary depending on the service type:

  • Aadhar Services: 15-30 days (online process)
  • PAN Card: Up to 30 days
  • Voter ID: 15-30 days
  • Gumasta License: As per government timeline
  • FSSAI License: As per government timeline
  • Driving License: As per RTO timeline
  • Life Certificate: Same day / Next day
  • Rent Agreement: 1-3 days

Urgent processing is available for select services at additional cost.

What areas do you serve?

We primarily serve customers in Maharashtra, with our office located in Mumbra, Thane. However, we can assist customers from other states for services that can be processed online.

Contact us to discuss your specific requirements.

Pricing & Payment

What are your service charges?

Our service charges vary by service type. Here are some examples:

  • Aadhar PAN Link: ₹ 1,100/-
  • Aadhar Address Update: ₹ 150/-
  • PAN Card (New): ₹ 250/-
  • Voter ID: ₹ 200/-
  • Senior Citizen Card: ₹ 200/-
  • Gumasta License: ₹ 500/-
  • UDYAM Aadhar: ₹ 300/-
  • New Ration Card: ₹ 5,000/-
  • Marriage Certificate: ₹ 4,500/-
  • Life Certificate: ₹ 100/-

Visit individual service pages for complete pricing details.

View All Services & Pricing →

What payment methods do you accept?

We accept multiple payment methods:

  • UPI Payment (Preferred - Fast & Secure)
  • Bank Transfer
  • Cash Payment at our office
  • Credit/Debit Cards (at office)

For online payments, we use secure payment gateways. Your payment information is always safe with us.

Pay Now →

Is there a consultation fee?

No! Initial consultation is completely FREE.

You can:

  • Call/WhatsApp us at +91 9076343112 (24/7 WhatsApp available)
  • Submit a ticket at https://bit.ly/submitzoticket
  • Visit our office for in-person consultation

We will contact you within 48-72 hours once your ticket is submitted.

Submit Support Ticket

What is your refund policy?

Refund Eligibility

Customers are eligible for a refund if:

  • Payment was made by mistake
  • Requested work has not started (application not submitted)
  • No acknowledgement has been issued

Customer Satisfaction is Our Priority
If your payment was made by mistake or your requested work has not started, ZO International will process your eligible refund after verification.

Refund Process

  1. Submit your refund request with payment details
  2. Our team will verify eligibility within 2-3 business days
  3. Once approved, refunds processed within 7-10 business days
  4. You will receive confirmation via email/WhatsApp

How to Request Refund

  • Online Support Ticket: Submit ticket
  • WhatsApp: Message us at 9076343112
  • Email: admin@zointernational.in

Note: Service charges are non-refundable once work has begun on your application.

Read Refund Policy →

Documents Required

What documents are generally required for government services?

Common documents required for most services:

  • Aadhaar Card (linked with mobile number)
  • PAN Card
  • Passport Size Photos
  • Address Proof (Light Bill, Rent Agreement, etc.)
  • Identity Proof (as applicable)

Each service has specific document requirements. Please check the individual service page for details.

Do I need to be physically present for the process?

It depends on the service:

  • Most online services: No physical presence required. Submit documents online/WhatsApp.
  • PAN Card (by hand): May require physical visit
  • Birth Certificate: May require visit to municipal office
  • Marriage Certificate: May require presence of couple and witnesses

We will inform you clearly about any physical presence requirements when you contact us.

Can I get help if I don't have all documents?

Yes! We can help in many cases:

  • Affidavit Service: We can prepare affidavits for missing documents (extra charges apply)
  • Alternative Documents: We can suggest acceptable alternatives
  • Document Guidance: We can guide you on obtaining missing documents

Contact us to discuss your specific situation.

Contact & Support

How can I contact you?

You can reach us through multiple channels:

  • Phone/WhatsApp: +91 9076343112 (Available 24/7 on WhatsApp)
  • Email: info@zointernational.in
  • Office Address: Shop No. 12, Ground Floor, Jasmine Apartment, Opp. Siddique Baug, Kismat Colony, Mumbra, Thane - 400612
  • Business Hours: Saturday - Thursday: 9:00 AM - 9:00 PM IST (Friday Closed)
  • Online Support Ticket: https://bit.ly/submitzoticket

Submit Support Ticket

Visit our Contact Page for more details →

What are your working hours?

Our standard working hours are:

  • Saturday - Thursday: 9:00 AM - 9:00 PM IST
  • Friday: Closed

WhatsApp Support: You can send WhatsApp messages 24 hours a day, 7 days a week for any queries! We typically respond during business hours.

You can also submit support tickets online 24/7 at https://bit.ly/submitzoticket - We will contact you during working hours.

For urgent matters, WhatsApp us anytime at +91 9076343112

How do I track my application status?

You'll receive automatic updates!

  • As soon as you submit your work to us, you receive an email confirmation with your acknowledgement and support ticket link
  • Track your ticket status anytime by clicking the link in your email
  • We'll send you regular updates on your application progress

Need to reach us?

  • WhatsApp: Message us with your reference number
  • Email: Send us your query
  • HelpDesk: Visit https://helpdesk.zointernational.in
  • Phone: Call us anytime
  • Social Media: Connect with us on Facebook, Instagram

We're available through multiple channels to assist you!

Is my information safe with you?

Yes! We take data privacy seriously:

  • Your documents are handled with utmost confidentiality
  • We do not share your personal information with third parties
  • Documents are stored securely and disposed of properly after use
  • We comply with data protection guidelines

Important: Never share OTPs with unknown people. We will never ask for OTPs over phone unless it's for a specific verification process we're handling for you.

Business Services

Do you help with business registration?

Yes! We offer complete business registration services:

  • Gumasta License: Required for any business in Maharashtra - ₹ 500/-
  • UDYAM Aadhar: MSME registration - ₹ 300/-
  • FSSAI License: Food business license - ₹ 500-1,200/-
  • Police NOC: Required for certain businesses - ₹ 500/-

We guide you through the entire registration process.

What is UDYAM Aadhar and do I need it?

UDYAM Aadhar is a registration for Micro, Small, and Medium Enterprises (MSMEs). You need it if:

  • You run a small/micro business
  • You want government scheme benefits
  • You need collateral-free loans
  • You want tax benefits for small businesses

The registration is free and helps your business get recognized by the government.

Special Services

Do you offer urgent processing?

Yes! Urgent processing is available for select services:

  • Domicile Certificate (Urgent): ₹ 2,000/- (7-15 days)
  • Income Certificate (Urgent): ₹ 2,000/- (7-15 days)
  • Birth Certificate Correction: ₹ 2,000/- (7 days)
  • Life Certificate: ₹ 100/- (Same/Next day)

Contact us for urgent service availability and pricing.

Do you offer home services?

Yes! We offer doorstep services for select locations:

  • Document pickup from your location
  • Application assistance at your doorstep
  • Delivery of processed documents

Contact us to check if doorstep service is available in your area.

Still Have Questions?

Our team is ready to help you with any queries about our services.

Contact Us Now